DigComp 2.2 English questionnaire
2.1 Interacting through digital technologies
Knowledge
I am aware that many communication services and digital environments (e.g. social media) use mechanisms such as nudging, gamification and manipulation to influence user behaviour.
Knowledge
I know that many communication services (e.g. instant messaging) and social media are free of charge because they are partly paid for by advertising and monetising user data.
Knowledge
I am aware which communication tools and services (e.g. phone, email, video conference, social network, podcast) are appropriate in specific circumstances (e.g. synchronous, asynchronous), depending on the audience, context and purpose of the communication. I am aware that some tools and services also provide an accessibility statement. (DA)
Knowledge
I am aware of the need to formulate messages in digital environments so that they are easily understandable by the targeted audience or the recipient.
Skills
I know how to use a variety of videoconferencing features (e.g. moderating a session, recording audio and video).
Skills
I am able to achieve effective communication in asynchronous (non-simultaneous) mode using digital tools (e.g. for reporting and briefing, sharing ideas, giving feedback and advice, scheduling meetings, communicating milestones). (RW)
Skills
I know how to use digital tools for informal communication with colleagues in order to develop and maintain social relations (e.g. to reproduce conversations such as those during face-to-face coffee breaks). (RW)
Skills
I know how to identify signs that indicate whether one is communicating with a human or an AI-based conversational agent (e.g. when using text- or voice-based chatbots). (AI)
Skills
I am able to interact and give feedback to the AI system (e.g. by giving user ratings, likes, tags to online content) to influence what it next recommends (e.g. to get more recommendations on similar movies that the user previously liked). (AI)
Skills
I consider the need to balance asynchronous and synchronous communication activities (e.g. to minimise video conferencing fatigue, to respect co-workers time and preferred working hours).
Attitudes
I am open to AI systems supporting humans to make informed decisions in accordance with their goals (e.g. users actively deciding whether to act upon a recommendation or not). (AI)
Attitudes
I am willing to adapt an appropriate communication strategy depending on the situation and digital tool: verbal strategies (written, oral language), non-verbal strategies (body language, facial expressions, tone of voice), visuals strategies (signs, icons, illustrations) or mixed strategies.
Attitudes
I am willing to listen to others and to engage in online conversations with confidence, clarity and reciprocity, both in personal and social contexts.
Use Case Employment scenario
By myself - I can interact with participants and other colleagues using my corporate email account app on my smartphone in order to organise an event for my company.
Use Case Employment scenario
By myself - I can also select options available in my email suite to organise the event, such as sending calendar invitations.
Use Case Employment scenario
By myself - I can fix problems, e.g. an incorrect email address.
Use Case Learning Scenario
By myself - I can fix problems such as adding or deleting members to the chat group.
Use Case Learning Scenario
By myself - I can use a commonly-used chat on my smartphone (e.g. Facebook messenger or WhatsApp) to talk to my classmates and organise group work.
Use Case Learning Scenario